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Refund policy

Refund Policy

We strive to ensure that every purchase brings you joy. If an item does not meet your expectations, you may return it within 30 days of receipt.

Return Conditions:
* The item must be in its original packaging, free from any signs of use or damage.
* All tags, seals, and accessories must be intact.
* Returns are accepted only if accompanied by a receipt or order number.

How To Initiate A Return:
* Email us at support@aqualux.studio, providing your order number and the reason for the return.
* Once your return has been approved, ship the item to the address we provide.
* Refunds are processed within 10 days after we receive the returned item.

Important:
* The cost of return shipping is the responsibility of the buyer for all items.
* Custom-made items are non-returnable.

Contact Information:

  • Website: Aqualux Studio (aqualux.studio)

  • Legal Company Name: SILK & SAND L.L.C.

  • Business Address: 299 NW 84TH WAY

  • Email: wynkoopcassy@gmail.com

  • Phone: +1 323-975-1819